Privacy Policy

At Saurashtra Leuva Patel Samaj Bhavan Dwarka, we deeply respect your privacy and are committed to protecting the personal data of our pilgrims, guests, and community members. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, contact us via WhatsApp, or stay at our Dharamshala near the Shree Dwarkadhish Temple.

1. Information We Collect

To provide you with a secure and comfortable stay, we collect specific personal information during the inquiry, booking, and check-in processes. This includes:

• Personal Identification Data: Full name, age, gender, and residential address.
• Contact Information: Phone numbers (including WhatsApp) and email addresses used for booking correspondence.
• Mandatory Government IDs: As per local law enforcement guidelines for hospitality and guest houses in Gujarat, we are legally required to collect and verify physical copies of Government-issued photo IDs (such as Aadhaar Card, Passport, or Voter ID) of all adult guests upon arrival.
• Booking Details: Dates of stay, room preferences (AC/Non-AC/Family Suite), and group yatra details.

2. Campus Security & CCTV Surveillance

The safety of our guests, especially families and elderly pilgrims, is our highest priority. To maintain a secure environment:

• We operate 24/7 Closed-Circuit Television (CCTV) cameras across all public areas, including the reception, parking lot, corridors, and the Shri Hari Bhojanalaya.
• CCTV footage is recorded solely for security, crime prevention, and operational monitoring. Footage is securely stored and overwritten periodically unless required for an ongoing investigation.

3. How We Use Your Information

The data we collect is utilized strictly for operational, legal, and hospitality purposes, including:

• Processing your room reservations and confirming availability via WhatsApp or phone.
• Managing your check-in and check-out procedures efficiently.
• Responding to your inquiries regarding Samaj Wadi bookings, events, or general assistance.
• Complying with statutory laws and local police verification requirements for guest houses in Dwarka.

4. Sharing Your Data

We do not share your personal data with unauthorized third parties. However, your information may be disclosed under the following circumstances:

• Law Enforcement: We are legally mandated to share guest registry details and ID proofs with the local Dwarka Police or other government authorities upon official request for security verifications.
• Service Providers: We may share necessary details with trusted IT service providers who assist us in operating our website or booking systems, bound by strict confidentiality agreements.

5. Communications & WhatsApp Policy

By initiating a chat with our official WhatsApp number or providing your phone number, you consent to receive transactional messages related to your room booking, payment confirmations, and stay guidelines. We do not send spam or promotional marketing blasts.

6. Third-Party Links

Our website may contain links to third-party payment gateways, local travel guides, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their respective privacy policies before sharing any personal data.

7. Changes to this Privacy Policy

Saurashtra Leuva Patel Samaj Bhavan reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices or legal obligations. The revised policy will be posted on this page with the updated "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to our management directly:

• Address: Saurashtra Leuva Patel Samaj Bhavan, Near Dwarkadhish Temple Road, Dwarka, Gujarat 361335
• Phone: +91 88932 56385
• Email/Direct Contact: Please visit our Contact Us page.