Refund Policy

At Saurashtra Leuva Patel Samaj Bhavan Dwarka, we strive to make your pilgrimage booking experience transparent and smooth. Because our Dharamshala operates primarily on community service (*Seva*) principles with subsidized room tariffs rather than commercial hotel profit margins, our cancellation and refund guidelines are structured to manage advance bookings fairly for all pilgrims.

1. Advance Deposit & Reservation Locking

When you confirm a room booking through our front desk or via WhatsApp, a nominal advance deposit (typically equivalent to one night's tariff) is required to secure the room. This advance ensures that your accommodation is blocked and protected against walk-in rushes, especially during weekends and peak yatra seasons.

2. Cancellation Timeframes & Refund Rules

If your travel plans change and you need to cancel or reschedule your stay, refunds for advance deposits are governed by the following timelines:

• Cancellations 48 Hours or More Before Check-in: If you notify our desk at least 48 hours prior to your scheduled check-in date, you are eligible for a 100% refund of your advance deposit (minus a nominal administrative processing fee, if applicable).
• Cancellations Between 24 to 48 Hours Before Check-in: Cancellations made within 24 to 48 hours of the check-in time will be eligible for a 50% refund of the advance deposit.
• Cancellations Less Than 24 Hours or No-Shows: Cancellations made within 24 hours of check-in, or if the guest fails to arrive ("No-Show"), will result in the forfeiture of the entire advance deposit. No refunds will be issued.

3. Peak Season & Festival Bookings

During major religious festivals and national holidays—such as Janmashtami, Diwali, Holi, Karthika Purnima, and long weekends—room demand in Dwarka reaches its maximum capacity. For bookings confirmed during these peak periods:

• Advance deposits are strictly non-refundable if canceled less than 7 days prior to the check-in date.
• However, management may allow a one-time date rescheduling (subject to availability) if informed well in advance.

4. Processing Time for Refunds

Approved refunds are processed back through the original mode of payment (UPI, Bank Transfer, or Google Pay) used during the advance deposit. Please allow 3 to 7 business days for the credited amount to reflect in your bank account, depending on banking clearance timelines.

5. How to Request a Cancellation

To cancel a reservation or request a refund review, please contact our front desk immediately via phone or WhatsApp. Ensure you quote your Booking Reference ID or registered phone number:

• Phone & WhatsApp: +91 88932 56385
• Location: Near Dwarkadhish Temple Road, Dwarka, Gujarat 361335